MyChart Enhances Online Scheduling Options for Patients

Cleveland Clinic MyChart users now have an additional option for directly scheduling an appointment in the departments of Internal Medicine and Family Medicine.

• Option 1: Use the Schedule an Appointment feature to book an appointment with your established primary care provider (someone you�ve seen in the last three years) for the date and time that works best for you.


• Option 2: If you do not see a date and time that works for you with your established provider, simply click on the "Search for additional available appointments" link located within the Schedule an Appointment feature pages to view the open schedules of any of our primary care providers at any of our locations. Follow the instructions provided to instantly schedule a primary care appointment in your preferred department and at your preferred date, time and location.

MyChart Feature Enables Easy Management of Laboratory and Radiology Orders
MyChart users are able to review standing and future orders for laboratory and radiology, located in the Upcoming Orders section of the Appointments menu in MyChart. These orders include pertinent information to help ensure you obtain the tests on time.

A Standing Order is a series of two or more of the same test, to be completed at a specified frequency (for example, once a month). Standing orders in MyChart include the time interval (frequency) for testing, if added by the provider, and the number of test instances remaining.

A Future Order is a test to be completed at a later date. If a date displays in the expected date column, your provider would like for you to complete testing on the date indicated or close to this date.

If no date displays in the expected date column and the testing was not completed at the time of your office visit, you have up to 60 days from the order date to complete testing before the order will expire. If you have any questions related to your orders, please contact your provider�s office.

We Heard You: Email Notifications Now Include the Patient Name
As a MyChart user, you receive email notifications each time there is new information to be viewed within your account, such as test results or a message from your provider. Based on feedback from our patients and providers, all email notifications now include the first name of the patient that the email references. If the email notification is in regards to a MyChart Caregiver account, the email will include the caregiver�s name as well as the patient�s name.

Cleveland Clinic adheres to the highest standards of information security, which is why we will never send personal health data through email. MyChart will always ask you to log into your account in order to securely view new information.

Message My Doctor's Office Tip
Our secure messaging feature is intended for non-urgent and relatively uncomplicated, simple messages that do not require an immediate response. It is best to send messages that are brief, straightforward, and focus on only one medical problem or concern.

Here is an example:
"Dear Dr. Jones. I will be running out of my thyroid medication in about three weeks. Should I have my blood checked before I have it refilled?"

To get the most out of your experience when communicating with your providers through MyChart, click on our tips and techniques for additional information.