Welcome to the winter 2015 Issue!
The Cleveland Clinic MyChart® quarterly eNewsletter provides you with feature updates, navigation tips, and more.

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Information Enhancements in Your MyChart Personal Health Record

As part of the recently announced affiliation between Cleveland Clinic and the Akron General Health System, as of September 29, 2015, if you, as a MyChart patient, receive care from a physician associated with Akron General, you will now be able to view the results of tests conducted at an Akron General facility in your secure MyChart account.

By enhancing the information in MyChart, we hope to enhance the sense of partnership you share with your Cleveland Clinic and Akron General care teams

MyChart
Technical Support

216.444.1740
866.915.3383

[email protected]

Current MyChart Users: For technical support, please log in to MyChart and select "Technical Support" in the Message Center.

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Feature Update: Schedule My Appointment
The Schedule My Appointment feature is now available using the MyChart mobile app, which is available at no cost to our MyChart users. MyChart's "Schedule My Appointment" feature enables you to view the open schedule of your established primary care physician that you have seen in the last three years and instantly book an appointment.

In order to use the Schedule My Appointment feature in the mobile app, be sure that you are using the most recent version of the MyChart app (you may have to update it using the App Store or Google Play). Select the Appointments icon, then select the calendar icon in the bottom right hand corner of your screen and follow the instructions provided.

Frequently Asked Questions

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Cleveland Clinic Expands Access to Healthcare with 24-Hour MyCare Online
Cleveland Clinic is the first hospital system in Ohio to offer statewide online healthcare, through MyCare Online, now available to any patient (including our caregivers) ages two and above for only $49.

Designed as an alternative to coming into the office for a medical visit for minor health issues, MyCare Online enables you to connect with one of our providers (as a Skype-like visit) from your computer, tablet or smartphone, at any time day or night.

MyCare Online's providers can help with many common symptoms and minor medical concerns such as

  • cold and cough symptoms
  • bronchitis, asthma and sinus infections
  • earaches
  • seasonal allergies
  • minor back and shoulder pain
  • skin rashes, burns and lacerations

Access MyCare Online by downloading a free app called Cleveland Clinic MyCare. Download via:

Apple iTunes | Google Play

You may also access MyCare Online from your desktop or laptop, as long as you have a webcam.

Patients 17 years and under must be accompanied by a parent/guardian during the online visit. For more information about MyCare Online, log on to www.clevelandclinic.org/mycare.

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Viewing Hospital Test Results in MyChart
To view your hospital test results, please select the "Include Hospital Results" button within the test results section of your secure MyChart account. Hospital results include any tests ordered during an inpatient stay and also include procedure and emergency visit results. Please use the search feature within your account to quickly locate specific test results.

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Get Your Flu Vaccine � It's Not Too Late!
Each year, 5-20% of Americans get the flu, and over 200,000 are hospitalized. If you haven�t gotten a flu shot, it's not too late to protect yourself and those you love. According to the Centers for Disease Control (CDC), flu season typically peaks in January or February (though flu activity can last as long as late May). If you missed our Northeast Ohio flu clinics, please make an appointment to receive the vaccine from your primary care provider.

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