This form can be used to send a message to your provider's office. Select the provider and appropriate subject and enter a short message in the box provided.

Can I message my Cleveland Clinic provider?

You can send a secure message to your established provider regarding a non-urgent medical concern with Message My Doctor’s Office. A member of your healthcare team will respond within three business days. An established provider is a provider that you have seen within the last three years.

Message My Doctor’s Office cannot be used to receive a diagnosis. Please schedule an appointment to address a new health issue or complete an eVisit.

Find for more tips on using Message My Doctor’s office.

Can I get a diagnosis for a new health issue?

Yes, for common, minor ailments. eVisits are a convenient, secure way to access Cleveland Clinic Express Care providers for the following issues:

Adults (18 years old and over):

• Pink eye / Red eye
• Back pain.
• Urinary tract infection (women only).
• Sinus infection.
• Vaginal yeast infection.

Pediatrics (2 - 18 years old):

• Conjunctivitis (pink eye).
• Lice.

Simply select Message My Doctor/eVisit in the Messaging menu to begin. You will be asked to complete a quick series of questions related to your symptom history. A Cleveland Clinic Express Care provider will respond via secure message with a diagnosis and treatment instructions within one business day. If medication is prescribed, the prescription order will be sent directly to your preferred pharmacy.

Patients must be located in Ohio and must have seen a Cleveland Clinic provider in the last three years. The cost to you for an eVisit will depend upon your insurance, and could range from $0 - $35.

When can I expect a response from my provider's office?

Your provider or a member of your health care team (including nurses, medical assistants, patient service representatives, and mid-level providers such as physician's assistants, and nurse practitioners) will respond to your message within 3 business days. A business day is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. We ask that you do not call your provider’s office to inquire about the status of the message if it is still within that 3 business day timeframe from when it was submitted.

What type of messages can I send with Message My Doctor's Office?

This feature is intended for non-urgent and relatively simple messages that do not require an immediate response. If you feel that you have an urgent medical need, please contact the office directly or call 911. It is best to send messages that are brief, straight forward, and focus on only one medical problem or concern.

Here is an example of a simple message: "Dear Dr. Jones. I will be running out of my thyroid medication in about three weeks. Should I have my blood checked before I have it refilled?"

If you do submit a message that is more complex or about multiple problems, the office may respond that is best for you to make an appointment to discuss your concerns. Even if your message seems simple and straightforward to you, the office may still feel that it is best for you to schedule an appointment. Although Message My Doctor's Office can help resolve many small problems or concerns, it is important to understand that not all medical questions can or should be addressed through messaging.

Is my doctor the only person that will review and handle my message?

No. Messages will be reviewed by designated members of your health care team including your provider, nurse, medical assistant, patient service representative and mid-level providers such as physician's assistants or nurse practitioners. All messages and responses submitted are kept confidential as part of your permanent medical record.

Can I send a message to any Cleveland Clinic Provider?

No. The Message My Doctor's Office feature is currently only available for specific providers you are established with, meaning you have seen them in the last fifteen months.

If you need to contact a provider not listed on the drop down menu, please call their office directly by telephone.

Can I send a message to request prescription renewal?

No, this feature is only for medical messages. Medication Renewal requests can be submitted using the Request RX Renewal feature of MyChart.

Can I send a message related to another patient, such as my child or spouse?

No. Message My Doctor's Office is designed only for messages related to the patient associated with the MyChart account you are in. Because all information entered will become part of the medical record, it is important that you do not use your account to send a message related to another family member.

You may send a message for a family member if you have established Caregiver Access. If you have Caregiver access, first access the appropriate MyChart account from the My Family's Records section. After you are in their account, you may use the Message My Doctor's Office feature as usual. (See the MyChart Caregiver section in the FAQs for more information on establishing Caregiver access)

Can I send a message about my office bill?

No, this feature is only for medical messages. If you have a billing question, please contact Patient Financial Services at 216-445-6249 or 866-621-6385 (toll-free).