Who sees my request for an appointment or an appointment cancellation?

These requests are routed to appointment schedulers. Your doctor will not see this information. Please do not include any personal health information with an appointment request or an appointment cancellation.

If you see that you are overdue for a regularly scheduled Preventive Care item please request an appointment through the Request An Appointment feature.

What is the difference between Schedule My Appointment and Request an Appointment?

Schedule My Appointment enables you to view your provider’s open schedule and book an appointment online in real-time. This feature is available with your established providers in internal medicine, family medicine or pediatrics at any of our family health center locations, and internal medicine at Main Campus.

Request an Appointment is available for all of your established physicians, and enables you to select your preferred dates and times, or request the first available appointment. An appointment scheduler will book the appointment for you and send a secure message in MyChart with the appointment details.

An established provider is a provider you have seen in the last three years.

Why are only a limited number of providers available when I use the Schedule My Appointment or Request an Appointment features?

Schedule My Appointment enables you to view your established provider’s open schedule and instantly book an appointment online. This feature is available for select specialty departments, and internal medicine, family medicine, and pediatrics.

Request an Appointment is available for all departments with your established providers, and enables you to select your preferred dates and times, or request the first available appointment. An appointment scheduler will book the appointment for you and send a secure message with the appointment details.

An established provider is a provider you have seen in the last three years.