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Cleveland Clinic MyChart: Your Interactive Health Record TM - Terms and Conditions of Use

Cleveland Clinic MyChart: Your Interactive Health Record™: Terms and Conditions of Use ("Agreement")


"Individual" means the patient whose record is maintained in Cleveland Clinic MyChart. The use of the words "we", "our" and "Cleveland Clinic" mean The Cleveland Clinic Foundation. The use of the word "Caregiver" means an Individual's proxy representative, authorized by Individual, who may access portions of the Individual's medical record through the MyChart Caregiver service.

1. Cleveland Clinic MyChart is designed as a secure Internet-based environment through which an Individual may receive certain confidential medical information released at the discretion of your physician. Individual is responsible for remembering the Cleveland Clinic MyChart ID and password and for keeping this information confidential. Individual is responsible for safeguarding the Cleveland Clinic MyChart ID, password, and security question and answer. Individual is responsible for keeping this information in a safe place for future reference. It is Individual's responsibility to prevent disclosure of Individual's ID and password and to change Individual's password and security question and answer if Individual feels that Individual's security has been compromised. The Cleveland Clinic shall not be liable for any damages that result from Individual's failure to keep such password secure.

2. The Cleveland Clinic MyChart program will be activated once Individual creates an account.

3. After Individual has activated Individual's Cleveland Clinic MyChart account, Cleveland Clinic MyChart will become a vehicle through which Individual will receive important messages from Individual's physician and certain test results and other personal medical information. Individual may continue to receive communications via the United States Postal Service or other means. No confidential information will be sent from Cleveland Clinic MyChart to Individual's email, but Individual will receive email notification whenever a new result has been released to Individual's Cleveland Clinic MyChart account. Individual may receive from time to time important email notices and messages from the MyChart team. Individual therefore MUST verify and update Individual's email address via the My Preferences link to ensure that Individual receives notification of newly released information in a timely manner. Cleveland Clinic is not responsible for any damage resulting from Individual's failure to verify and update Individual's email and account information.

4. Individual's physician will be notified when Individual requests a Cleveland Clinic MyChart account. Individual will then receive Individual's personal health information as released by your physician into Individual's personal Cleveland Clinic MyChart account.

5. For all urgent medical matters, contact Individual's physician office, go to an emergency room, and/or call 911. Never send any messages requiring urgent attention using Cleveland Clinic MyChart. Delays can occur based upon, but not limited to, volume and availability of staff, the complexity of Individual's condition, or technology occurrences outside of the Cleveland Clinic's control.

6. By accessing or using Cleveland Clinic MyChart Individual agrees to be bound by all the terms and conditions of this Agreement and the Privacy Policy incorporated herein by reference to this link It is important to review the Agreement and Privacy Policy periodically as we may modify this Agreement and the Privacy Policy at any time, and Individual agrees that such modifications are effective and binding upon Individual immediately upon the posting of the modified version.

7. Individual agrees that Cleveland Clinic MyChart is a communication service offered only as a convenience tool to Cleveland Clinic patients. Individual understands that it provides Individual with online access to portions of Individual's Cleveland Clinic electronic medical record and that Individual is solely responsible for any sharing of Cleveland Clinic MyChart content that Individual intentionally or unintentionally communicates to others, including to and through any of Individual's authorized Caregiver(s). Individual understands that messages will be routed to the appropriate department as necessary for handling and therefore Cleveland Clinic employees, other than Individual's healthcare provider, may be involved in addressing Individual's request.

Individual understands that Individual may receive messages, test results, and other communications delivered via Cleveland Clinic MyChart. Individuals may not be provided paper versions of the information contained in Cleveland Clinic MyChart; however, Individual may request a copy of Individual's medical record from Cleveland Clinic.

8. Individual understands that not all of your Cleveland Clinic medical record may appear on Cleveland Clinic MyChart. Posting of Individual's medical information to Cleveland Clinic MyChart, in whole and in part, is pursuant to Cleveland Clinic policy and at the discretion of Individual's physician(s).

9. If Individual appoints a Caregiver user through Cleveland Clinic MyChart, Individual understands that the Caregiver will be able to access Individual's Cleveland Clinic MyChart account and all of the information in the account, as well as any additional functions available to Caregivers. In addition, the Caregiver may take action on behalf of Individual via Cleveland Clinic MyChart. If Individual chooses a Caregiver, it is Individual's responsibility to choose an appropriate Caregiver and Cleveland Clinic is not responsible for actions taken by Individual's Caregiver.

10. The Cleveland Clinic reserves the right in the future to charge a fee for the use of Cleveland Clinic MyChart. In the event of such a change, Individual will be notified and given an opportunity to re-apply to Cleveland Clinic MyChart to continue the service with the fee.

11. Individual can discontinue use of Cleveland Clinic MyChart at any time by contacting Cleveland Clinic MyChart Technical Support.

12. Individual agrees that Individual will not post or send any harassing or offensive material on this site.

13. Cleveland Clinic reserves the right, at its sole discretion, to discontinue Individual's use of this service and to discontinue the general use of the service itself. Individual will be notified if the Cleveland Clinic MyChart service is discontinued.

14. Messages Individual sends via Cleveland Clinic MyChart will be made part of Individual's medical record.

15. If Individual's physician is out of the office or unavailable to respond, messages sent via Cleveland Clinic MyChart may be routed to other authorized caregivers within the Cleveland Clinic in order to facilitate a timely response to Individual's request.

16. All communications between Individual and Individual's Cleveland Clinic health care team using Cleveland Clinic MyChart are carried over a secure, encrypted connection directly into the Cleveland Clinic electronic medical record.

17. Individual may have access to Cleveland Clinic MyChart features that allow Individual to download portions of Individual's health information and/or transmit this information to other health providers who may be unaffiliated with the Cleveland Clinic. Individual is responsible for the use of such features and the Cleveland Clinic shall not be responsible for, and shall not be liable for any damages that result from, the selection of the recipient of the information or the subsequent use or disclosure of such information after the download or transmission occurs, as directed by Individual.

18. All content included on Cleveland Clinic Web sites, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data, in any form including the compilation thereof, are protected by U.S. and international copyright law and conventions. The content includes both content owned or controlled by Cleveland Clinic and content owned or controlled by third parties and licensed to Cleveland Clinic. Except as set forth below, direct or indirect reproduction of the content, in whole or in part, by any means, is prohibited without the express written consent of Cleveland Clinic.

19. Cleveland Clinic grants a limited, revocable license to Individual to make personal use only of the Web site and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associated services, the collection and use of user email addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever. Through this license, Individual may be able to upload third party data into Cleveland Clinic MyChart or download limited medical information from Cleveland Clinic MyChart to select third party sites.

20. Once information enters this Web site it is protected with industry standard encryption software. While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using Cleveland Clinic MyChart, information will be transmitted over a medium that is beyond the control of the Cleveland Clinic and its contractors. INDIVIDUAL HEREBY EXPRESSLY ASSUMES THE SOLE RISK OF ANY UNAUTHORIZED ACCESS AND/OR DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by Cleveland Clinic, Individual's medical information will be treated as confidential and given the same protection that all other Cleveland Clinic medical records are given.

21. This Web site contains links to Web sites operated by other parties. The links are provided for Individual's convenience only. Cleveland Clinic does not control such Web sites and Cleveland Clinic is not responsible for the content and performance of these sites. The inclusion of links to other Web sites does not imply any endorsement of the material on the Web sites or any association with their operators. Cleveland Clinic does not operate, control, or endorse any information, products, or services provided by third parties through the Internet. Use of other sites is strictly at Individual's own risk, including, but not limited to, any risks associated with destructive viruses. Individual is responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other Web sites.

22. This site and all other sites hosted by Cleveland Clinic and the content contained herein and therein are provided by Cleveland Clinic on an "As Is" basis. Cleveland Clinic makes no representations or warranties of any kind, express or implied, as to the operation of its sites, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, Cleveland Clinic disclaims all warranties, express, or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and/or infringement.

23. Some of the material on the Cleveland Clinic site is provided by third parties and Cleveland Clinic shall not be held responsible for any such third-party material. Cleveland Clinic disclaims any responsibility for or liability related to such third-party material and Individual uses of such third-party material. Any questions complaints or claims related to any product should be directed to the appropriate third party.

24. By using Cleveland Clinic's Web site, Individual agrees that the laws of the state of Ohio will govern all activity and any dispute that might arise between Individual and Cleveland Clinic, its doctors, nurses, staff or other affiliates hereunder, regardless of where the Individual resides, without regard to Ohio's principles of conflict of laws. Individual expressly agrees to the exclusive jurisdiction of Ohio for any dispute with Cleveland Clinic, its affiliates, employees, subsidiaries, contractors, officers and directors, and Individual further agrees and expressly consents to the exercise of personal jurisdiction in the courts of Cuyahoga County, Ohio in connection with any claim involving Cleveland Clinic, its affiliates, employees, subsidiaries, contractors, officers and directors. Use of this Web site is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.

25. MyChart is a registered trademark of EPIC SYSTEMS CORPORATION. Cleveland Clinic MyChart is a communication service offered as a convenience to Cleveland Clinic patients. We reserve the right, at our sole discretion, to discontinue the service at any time.

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